Open Positions

Top benefits await fun, dynamic individuals

As a leader in the online lottery gaming industry we are constantly expanding our team. We foster personal development and cultivate leadership in our home-grown talent. We are always on the lookout for fun, dynamic individuals with the ability to work independently and as part of our team.
Please see the listings for the positions currently available and send us your CV where appropriate. If you think you might be the right person for an opportunity not listed, please send us your CV anyways by email at:
careers@lotto-direct.com

Compliance Officer

We are looking for a compliance officer whose main objectives are to support and lead regulatory actions in new and existing markets, in order to enable the growth of the company in those markets.

The Compliance Officer will be responsible for establishing and meeting the regulatory demands of new markets, as well as continuously following and updating the regulatory changes in the existing markets.

The Compliance Officer will work closely with the Management team and will be involved in a variety of business-related topics and B2B management.

Key Responsibilities:

  • Leading the regulatory process for new markets
  • Following regulations and regulation updates, and implementing them in the company’s procedures
  • Serve as the company compliance officer while handling the regulatory procedures
  • Leading the regulatory aspects with the company partners in cooperation with the commercial and technical teams.
  • Prepare reports by collecting, analyzing, and summarizing information
  • Optimizing and executing new analysis methods.
  • Coordinate all compliance-related tasks with the Customer Support department
  • To be appointed as the company MLRO

Requirements:

  • At least 2 year of experience as a Compliance Officer in the Gaming / Gambling industry – required
  • Experience in a global organization – required
  • Experience as a previous MLRO – advantage
  • Law background – advantage
  • Good organizational and prioritization skills
  • Excellent communication and relationship management skills
  • Fluent English (spoken and written)

USA Retention Sales Agent

Key Responsibilities:

  • Retention Agent will be in charge of carrying out outbound Retention to the US Market
  • Promote the company’s products and services
  • Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment

Requirements:

  • Native English
  • Additional languages would be considered an asset
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication skills (verbal + written)
  • Team player attitude

Spanish Speaking – Customer Service Representative

Lotto Direct is looking for individuals who are fluent in both English and Spanish and are interested in joining our Customer Support Team.

The Customer Support Representative is expected to deliver top quality Service to the Company’s esteemed customers through email, phone, live chat and instant messaging such as Whatsapp and Messenger. The role also involves operational tasks, for which full training will be provided.

Key Responsibilities:

· Handle Incoming and outgoing telephone calls, live and instant messaging chats and email communication in order to provide assistance to customers’ enquiries and requests;

· Resolve incoming queries and complaints to ensure customer satisfaction;

· Process all calls in a timely, accurate and courteous manner;

· Complete all related documentation and data entry to high standards and within the set time parameters to ensure call availability;

· Creatively look for options, possibilities and choice for customers;

· Sell solutions and deliver results to customers;

· Ensure that the provision of excellent customer service levels is maintained and exceeded;

· Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;

· Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;

· Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;

· Be sure to comply with all the company’s business processes, policies and legislation requirements;

· To handle all client contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

· Follow all procedures diligently in relation to the operational tasks.

Requirements:

· Candidate must be fluent in both English and Spanish.

· Experience in a similar role will be considered an asset.

· Ability to work on shift basis, including night shifts.

Customer Service Representative

We are looking for individuals who like to work in a team and are interested in Customer Support.

The Customer Support Representative’s is expected to deliver top quality Service to the Company’s esteemed customers through email, phone, live chat and instant messaging such as Whatsapp and Messenger. The role also involves operational tasks, for which full training will be provided.

Key Responsibilities:

· Handle Incoming and outgoing telephone calls, live and instant messaging chats and email communication in order to provide assistance to customers’ enquiries and requests;

· Resolve incoming queries and complaints to ensure customer satisfaction;

· Process all calls in a timely, accurate and courteous manner;

· Complete all related documentation and data entry to high standards and within the set time parameters to ensure call availability;

· Creatively look for options, possibilities and choice for customers;

· Sell solutions and deliver results to customers;

· Ensure that the provision of excellent customer service levels is maintained and exceeded;

· Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;

· Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;

· Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;

· Be sure to comply with all the company’s business processes, policies and legislation requirements;

· To handle all client contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

· Follow all procedures diligently in relation to the operational tasks.

Requirements:

· English Language is a must along with another language would be considered an asset.

· Experience in a similar role will be considered an asset.

· Ability to work on shift basis, including night shifts.

RNP Team Lead

RNP Team Lead will be responsible for establishing a new team within sales & retention call center

RNP Team Lead   will be in charge of carrying out outbound sales / to potential leads from customers which reg on site, but didn’t played, first by himself, then by leading a team

RNP Team Lead will call and convert leads for the first 3 months to achieve ROI positive and personal targets set (Hands on Sales Management Position After that)

Upon proven ability to generate and sustain personal targets for the first 3 months, the designated person, will be in charge of building a team of 2-4 sales agents with potential of further growth within the team.

Recruit, mentor, train and support salespersons to your team and help them reach their targets

Working to revenue targets and KPI’s as set by the Sales & Retention Call Center Manager.

Requirements

  • Fluency in English.
    Fluent level of Spanish, French and Russian would be considered an asset
  • Self-motivated and goal-oriented with a strong will to succeed
  • 2 Year+ proven & successful experience in cold calling conversions
  • 2 Years Relevant industry background gained from a Following industries:

Forex / binary options / gaming /online sales and/or telemarketing/ real estate / timeshare will be considered as an advantage.

  • Proven track record of managing a sales team while delivering on targets regularly
  • Ability to work independently and manage to high-level goals to reach personal and team targets
  • Excellent communication skills (verbal + written)
  • Team player attitude
  • A degree in business studies would be an advantage

Retention Agent

OTE up to 60K

Retention Agent will be in charge of carrying out outbound Retention to

  • Promote the company’s products and services
  • Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment

Requirements:

  • Fluency in English
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1 year experience any position related to preventing cancellation of products in call centre environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication

Sales Agent

OTE up to 40K

Key Responsibilities:

  • The representative will be in charge of carrying out outbound sales to potential leads
  • Promote the company’s products and services
  • Retention – continuous relationship management and cooperation with existing clients
  • Meet targets and deadlines, within a goal-oriented environment 

Requirements:

  • Good level of English and high level or native Spanish/English/Russian&French/Hindi 
  • Self-motivated and goal-oriented with a strong will to succeed
  • Proven experience in Forex / binary options / gaming – an advantage
  • Experience in online sales and/or telemarketing – an advantage
  • Excellent communication skills (verbal + written)
  • Team player attitude
  • Strong sense of responsibility
  • Successful conversion rate and sales
  • Attendance