Open Positions

Top benefits await fun, dynamic individuals

As a leader in the online lottery gaming industry we are constantly expanding our team. We foster personal development and cultivate leadership in our home-grown talent. We are always on the lookout for fun, dynamic individuals with the ability to work independently and as part of our team.
Please see the listings for the positions currently available and send us your CV where appropriate. If you think you might be the right person for an opportunity not listed, please send us your CV anyways by email at:
careers@lotto-direct.com

Retention Agent

OTE up to 60K

Retention Agent will be in charge of carrying out outbound Retention to

  • Promote the company’s products and services
  • Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment

Requirements:

  • Fluency in Spanish/French/English
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1 year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call centre environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication

Sales Agent

OTE up to 40K

Key Responsibilities:

  • The representative will be in charge of carrying out outbound sales to potential leads
  • Promote the company’s products and services
  • Retention – continuous relationship management and cooperation with existing clients
  • Meet targets and deadlines, within a goal-oriented environment 

Requirements:

  • Good level of English and high level or native Spanish/French/English/Russian/Hindi 
  • Self-motivated and goal-oriented with a strong will to succeed
  • Proven experience in Forex / binary options / gaming – an advantage
  • Experience in online sales and/or telemarketing – an advantage
  • Excellent communication skills (verbal + written)
  • Team player attitude
  • Strong sense of responsibility
  • Successful conversion rate and sales
  • Attendance

AML and Compliance Assistant

Main responsibilities:

  • Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatory authorities across different jurisdictions;
  • Performing risk assessment of existing and new players, including building up personal and business profiles;
  • Building up statistic models to facilitate the assessment of estimated levels of players’ activity;
  • Obtaining information on players’ Source of Wealth and expected Source of Funds as well as requesting and obtaining corroborating documentation when required;
  • Conducting ongoing monitoring of players and transactions according to the respective level of risk;
  • Evaluating and identifying suspicious behaviour, investigating and working together with other stakeholders to take the appropriate action according to the levels of risk, including assisting in the investigation and reporting of suspicious transactions;
  • Serving as the escalation point for AML related inquiries;
  • Assisting and/or conducting ad hoc requests from the Responsible Gaming department, the VIP team, the Fraud Team and other relevant stakeholders;
  • Contributing to designing, implementing and maintaining internal AML/CFT compliance   manuals, policies, procedures and systems and being proactive in suggesting improvement to existing processes;
  • Assisting Compliance department in the development of the AML training program and contributing to raise awareness among the stakeholders;
  • Other duties and ad hoc requests as required by the business.

Requirements:

  • Working knowledge AML/CFT EU and Maltese framework (4th AML directive, MGA guidelines, PMLFTA and Regulations, FIAU Implementing Procedures);
  • Good knowledge and understanding of AML best practices; 
  • Experience working in a regulated environment;
  • 1+ years of experience in player verification, risk, Fraud, AML and KYC/DD processes within iGaming;
  • Independent, proactive, detail-oriented and organized;
  • Naturally inquisitive, analytical and able to highlight risks based on findings;
  • Strong research skills;
  • Ability to maintain high levels of confidentiality and data security standards
  • Ability to multi-task and take initiative in all parts of the operation
  • Ability to learn new technology/systems/applications quickly,

Plus:

  • Familiarity with the Swedish AML framework;
  • Familiarity with AML frameworks from other jurisdictions (EU and 3rd Countries);
  • Familiar with Open Source Intelligence techniques;

Customer Support Agent – Swedish Speaking

The Customer Support Representative’s role to deliver top quality Customer Service to the Company’s esteemed customers through email, phone and live chat.

Key Responsibilities:

  • Handle Incoming and outgoing telephone calls, live chats and email communication in order to provide assistance to customers’ enquiries and requests;
  • Resolve incoming customer queries and complaints to ensure customer satisfaction;
  • Process all calls in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to high standards and within the set time parameters to ensure call availability;
  • Creatively look for options, possibilities and choice for customers;
  • Sell solutions and deliver results to customers;
  • Ensure that the provision of excellent customer service levels is maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;
  • Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;
  • Be sure to comply with all the company’s business processes, policies and legislation requirements;
  • To handle all client and customer contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

Requirements:

  • English Language is a must along with Swedish Language.
  • Experience in a similar role will be considered an asset.
  • Ability to work on shift basis, including night shifts.