Key Responsibilities:
- The Agent will be in charge of carrying out outbound calls to the Australian Market
- Promote the company’s products and services
- Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
- Meet targets and deadlines, within a goal-oriented environment
Requirements:
- Native English
- Additional languages would be considered an asset
- Self-motivated and goal-oriented with a strong will to succeed
- 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
- Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
- Excellent communication skills (verbal + written)
- Team player attitude
- Ready to work night shifts
