Customer Support Agent – Swedish Speaking

The Customer Support Representative’s role to deliver top quality Customer Service to the Company’s esteemed customers through email, phone and live chat.

Key Responsibilities:

  • Handle Incoming and outgoing telephone calls, live chats and email communication in order to provide assistance to customers’ enquiries and requests;
  • Resolve incoming customer queries and complaints to ensure customer satisfaction;
  • Process all calls in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to high standards and within the set time parameters to ensure call availability;
  • Creatively look for options, possibilities and choice for customers;
  • Sell solutions and deliver results to customers;
  • Ensure that the provision of excellent customer service levels is maintained and exceeded;
  • Ensure that there is adherence to the quality parameters, procedures and policies as established by the Company;
  • Strive to reach each one’s own targets in order to be able to contribute towards the attainment of the Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good knowledge of the Company’s products, services and systems;
  • Be sure to comply with all the company’s business processes, policies and legislation requirements;
  • To handle all client and customer contacts in line with the Company’s defined standards whilst keeping customer and company details completely confidential from external and third parties;

Requirements:

  • English Language is a must along with Swedish Language.
  • Experience in a similar role will be considered an asset.
  • Ability to work on shift basis, including night shifts.