Retention Agent

OTE up to 60K

Retention Agent will be in charge of carrying out outbound Retention to

  • Promote the company’s products and services
  • Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment

Requirements:

  • Fluency in Spanish/French/English
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1 year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call centre environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication