Retention Agent

Key Responsibilities:

  • Carry out outbound retention to customers from the assigned market
  • Promote the company’s products and services
  • Retention – continuous relationship management and cooperation
  • Establishing Rapport through conversions of deals to customers
  • Retention of previous converted deals
  • Engagement and uplift sales to customers
  • Collaboration with compliance from a retention perspective
  • Meet targets and deadlines within a goal-oriented environment 


  • Bachelor’s degree.
  • Native/Fluent level of written and spoken English/ Spanish bilingual in other languages (such as French,German,Portugesse,Russian,Hindi,Arabic) is a plus
  • Previous working experience in a relevant sales/retention positions for (2-3+) years such as ( online outbound sales/retention, reactivation, account management, credit control, or position related to preventing cancellation of products, telemarketing, or a similar sales/retention position with a proven sales/retention  targets & conversions/retention rates record
  • Excellent communication skills (verbal + written) + ability to Establish Rapport with clients
  • Fearless attitude and ability to engage customers to action.
  • Results-driven and target-driven attitude
  • Team player attitude
  • Ability to remain calm and professional in stressful situations

What’s in it for you:

  • Good basic salary and excellent commission structure
  • Training provided
  • Work remotely
  • Work in a hybrid model
  • Leading company in the field