USA Retention Sales Agent

Key Responsibilities:

  • Retention Agent will be in charge of carrying out outbound Retention to the US Market
  • Promote the company’s products and services
  • Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
  • Meet targets and deadlines, within a goal-oriented environment


  • Native English
  • Additional languages would be considered an asset
  • Self-motivated and goal-oriented with a strong will to succeed
  • 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
  • Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
  • Excellent communication skills (verbal + written)
  • Team player attitude